Northern Territory Coat of Arms

Northern Territory Local Court

Court Charter

Purpose of this charter

This Charter sets out the standards of service that you can expect from our Court Support Services’ staff. It describes the services that we do and don’t provide and how you can help us to serve you better as well as how you can provide feedback on our service.

Our aim

Provide effective support to enable delivery of justice to the community by the courts and tribunals of the Territory.

What we do

Court Support Services include providing:

  • Facilities and court officers for court proceedings throughout the Territory;
  • Registry Services and processing court documents;
  • Information concerning the status and disposition of matters before the court;
  • Assistance to parties with practical and procedural advice;
  • Judgments and transcripts
  • Management reporting specific to courts;
  • Library services to members of the judiciary and the legal profession; and
  • Administration of Fines and Penalties

What we don't do

  • Provide legal advice/opinions.
  • Recommend particular persons/firms as representatives or advocates.

Access to our services

You can access our Services by visiting our website at www.nt.gov.au/justice or by contacting us on the telephone numbers listed in this brochure.

Our service standards

We aim to meet set standards when providing court support services to you by:

  • Enabling easy access to our services by providing you with a range of ways to contact us;
  • Being respectful to you as an individual;
  • Being professional and impartial;
  • Giving you prompt and efficient service;
  • Attempting to resolve any concerns, problems or complaints quickly within the scope of our jurisdiction;
  • Providing you with quality service.

How you can help us

Court Support Services’ aim is to provide you with quality services as outlined in this charter. You can help us by:

  • Providing accurate information and legible documents;
  • Having all relevant information ready when dealing with us;
  • Responding quickly to our requests;
  • Treating our staff with respect;
  • Advising us when your details change;
  • Complying with what is required of you by law;
  • Taking responsibility for your matter and getting legal advice if needed;

Your feedback

We regularly monitor and evaluate our performance as it helps us to improve our service and keep up to date with your needs.

  • If you are satisfied: Let us know, as it gives us the opportunity to recognise excellent service by our staff.
  • If you are dissatisfied: Please raise your complaint with the Manager responsible for that service. If you are still not satisfied we invite you to formally write to:

    The Director, GPO Box 3547, Darwin NT 0801.

Access to our services

  Telephone
Numbers

Business
Hours

(Monday - Friday
except public holidays)

Higher Courts
Darwin

   
  • Civil Enquiries
8999 7953 9:00 – 4:00pm
  • Sheriff's Enquiries
8999 7930 8:00 – 4:30pm
     

Alice Springs

   
  • All enquiries
8951 5710 8:45 – 4:00pm
     

Lower Courts
Darwin

   
  • Civil Enquiries
8999 6224 8:45 – 4:00pm
  • Criminal Enquiries
8999 7480 8:45 – 4:00pm
     

Alice Springs

8951 5710 8:45 – 4:00pm
Katherine 8973 8956 8:45 – 4:00pm
Tennant Creek 8962 4377 8:45 – 4:00pm
Nhulunbuy 8987 1378 8:45 – 4:00pm
     

Fines Recovery Unit

   

Client enquiries
(Freecall except from pay phones and mobiles)

1800 111 530 8:30 – 4:30pm
     

Courts Library

   
  • Darwin
8999 6583 8:30 – 4:30pm
  • Alice Springs
8951 5707 8:45 – 4:00pm

NT Legislation

Confidentiality & Privacy

We keep your personal information secure and confidential. We will only disclose your information to others when permitted by law

eg: our obligations under the Freedom of Information Act.